FAQ

Frequently Asked Questions

General Questions

We offer sizing (in addition to polishing and rhodium plating) free of charge on our own jewellery. Most of the time if you have been sized in-store by a professional jeweller, you will find that adjustments, if any, are often minimal and quick to fix. The same is true over years of wear when your fingers could change size from weight loss or even following a pregnancy. Often we can still resize such rings and they will be available to be picked up within a week.

In some cases, such as when inheriting a parent’s jewellery, you may find that the piece needs to be sized considerably. Usually, this means we will need to insert a piece of metal in order to make up the size difference. In this case, you will only be charged for the weight of metal, plus a labour fee.

Jewellery bought from us may be returned within a period of 14 days in the same condition that you received it and will be exchanged for store credit. If the item is bespoke then, unfortunately, it will not be able to be returned.

We accept all major credit and debit cards, as well as cash in person, and payments by cheque. Unfortunately, we do not provide an option for a finance plan but you may pay off the balance in parts until it is all paid off.

If you’re curious or have any queries regarding payments or returns, then please get in touch using the detail on our contact page and our team will be happy to help you.

As a manufacturing jewellers, we have years of experience working on thousands of custom pieces. If you have your mind set on a particular idea or design, then we can help you bring this to life.

Nowadays, much of the bespoke jewellery we create is built up using an in-house Computer Aided Design (CAD) process. This means that the original item is created in a computer program, then rendered as a realistic image. Often this means that as the customer, you can see the final design before we even cast it.

Using this method means that we can make significant savings on both cost and time for the customer as there is no wastage of metal to create a model. Once the rendered image has been agreed, we can then 3D print a wax model on the premises to finally see it ‘in the flesh’. From here, it’s simply a case of having the wax cast in precious metal, then cleaned and finished by hand in our workshop.